UI and elderly users

Posted Aug 3, 2024 9:09 UTC (Sat) by Wol (subscriber, #4433)
In reply to: UI and elderly users by cpitrat
Parent article: Lessons from the death and rebirth of Thunderbird

> All this seems stupid and obvious, and yet I've seen teams of experienced engineers and PMs fall into this trap and even discard any concern. The metrics had become the objective for them.

Which is why, despite officially working at head office, I spend a lot of time "driving a desk" down the yard. I chat to the people at the sharp end.

I think Barclays have just fallen in to this trap, their "new improved" web site is a PITA of more clicks, less information, harder to read, ... etc etc.

And there's no way to give any feedback! I'd have thought a quick survey for logged in users wouldn't be that hard ...

Cheers,
Wol