bug tracker fragmentation

Posted Oct 4, 2018 6:09 UTC (Thu) by johannbg (guest, #65743)
In reply to: bug tracker fragmentation by marcH
Parent article: The kernel's code of conduct, one week later

Through my life I have come across my share of various bug trackers and worked maintaining one for several years, which hosted over 1000 projects of mixed match of being software projects to request tracker, literally creating, and tailoring workflows to individual company and government structure,their departments, different teams to make those companies more efficent,meet their sla, generate reports etc.

I have seen unimaginable horror in this regard so much horror that I propably should make freedesktop.org my next draining the type ocean project and contribute to it's migration/restoration ( that is if it will ever get over it's identity crisis ) ;)

Anyway I understand the pain you are getting at but what you describe here is failure of the tool and or those that are administrating it, which is the cause of the fragmentation so simply switch out bugzilla for something better. . .

bug tracker fragmentation

Posted Oct 4, 2018 7:03 UTC (Thu) by marcH (subscriber, #57642) [Link] (1 responses)

Bugzilla is practically inexistent in the experience I described.

The tracker software certainly plays a role but not the most important role in my experience. How you configure and use it matters much more. it's a bit like programming languages: you can write bad code in any of them. It's just easier with some.

bug tracker fragmentation

Posted Oct 4, 2018 7:27 UTC (Thu) by johannbg (guest, #65743) [Link]

If bugzilla aint that bad then there is no excuse for kernel and all it's sub-communities not using it but I personally dont recommend it. Today's requirements are so much more then an simple bug tracker.