bug tracker fragmentation

Posted Oct 4, 2018 3:43 UTC (Thu) by marcH (subscriber, #57642)
In reply to: The kernel's code of conduct, one week later by johannbg
Parent article: The kernel's code of conduct, one week later

- I've seen a number of bug tracker "bridges" in operation and heard of a few more. They were all mostly dysfunctional and universally hated. A well designed schema for a bug database models closely the workflows of the corresponding team. Different teams work differently and bridging different schemas leaves users constantly wondering what exact information does the bridge lose and under which conditions.

- I can hardly see any value anyway in a unique bug tracker for the kernel - which again is a huge collection of many different projects. Why would the developers of some wifi driver care about bugs in some other random audio driver? Why would have to constantly filter out noise from other components? Why would they have to restrict themselves to a common and minimal schema? Why would they have to deal with the significantly higher administration complexity, work and permissions?

bug tracker fragmentation

Posted Oct 4, 2018 6:09 UTC (Thu) by johannbg (guest, #65743) [Link] (2 responses)

Through my life I have come across my share of various bug trackers and worked maintaining one for several years, which hosted over 1000 projects of mixed match of being software projects to request tracker, literally creating, and tailoring workflows to individual company and government structure,their departments, different teams to make those companies more efficent,meet their sla, generate reports etc.

I have seen unimaginable horror in this regard so much horror that I propably should make freedesktop.org my next draining the type ocean project and contribute to it's migration/restoration ( that is if it will ever get over it's identity crisis ) ;)

Anyway I understand the pain you are getting at but what you describe here is failure of the tool and or those that are administrating it, which is the cause of the fragmentation so simply switch out bugzilla for something better. . .

bug tracker fragmentation

Posted Oct 4, 2018 7:03 UTC (Thu) by marcH (subscriber, #57642) [Link] (1 responses)

Bugzilla is practically inexistent in the experience I described.

The tracker software certainly plays a role but not the most important role in my experience. How you configure and use it matters much more. it's a bit like programming languages: you can write bad code in any of them. It's just easier with some.

bug tracker fragmentation

Posted Oct 4, 2018 7:27 UTC (Thu) by johannbg (guest, #65743) [Link]

If bugzilla aint that bad then there is no excuse for kernel and all it's sub-communities not using it but I personally dont recommend it. Today's requirements are so much more then an simple bug tracker.