Lost user questions and GitHub

Posted May 27, 2016 21:06 UTC (Fri) by andresfreund (subscriber, #69562)
In reply to: Lost user questions and GitHub by raven667
Parent article: Lost user questions and GitHub

> Talking about "one minute of looking" is kind of moving the goalposts to avoid the discussion.

Huh? Upthread:

> GitHub's server logs indicate that most visitors who file support requests spend less than one minute on the repository page before contacting support

And that's what lsl responded to in https://lwn.net/Articles/688808/

Lost user questions and GitHub

Posted May 28, 2016 14:04 UTC (Sat) by raven667 (subscriber, #5198) [Link]

Although this pains me to say, my mistake. I took your reference to "one minute" to be more colloquial usage rather than a specific reference to the article, changing the discussion to one about how long a user should have to flounder about looking for appropriate contact information, rather than about how to present the information so that the user can file their report quickly and efficiently.