Lost user questions and GitHub

Posted May 27, 2016 21:01 UTC (Fri) by raven667 (subscriber, #5198)
In reply to: Lost user questions and GitHub by andresfreund
Parent article: Lost user questions and GitHub

Of course not, but we are specifically talking about cases where the contact information is difficult to find and bugs are confusing to report, where it takes more than 5 minutes to find out the information because it is buried or the developer hasn't thought clearly about how the process works for someone who isn't already a member of the project (doesn't have Github account already for example). Talking about "one minute of looking" is kind of moving the goalposts to avoid the discussion.

Lost user questions and GitHub

Posted May 27, 2016 21:06 UTC (Fri) by andresfreund (subscriber, #69562) [Link] (1 responses)

> Talking about "one minute of looking" is kind of moving the goalposts to avoid the discussion.

Huh? Upthread:

> GitHub's server logs indicate that most visitors who file support requests spend less than one minute on the repository page before contacting support

And that's what lsl responded to in https://lwn.net/Articles/688808/

Lost user questions and GitHub

Posted May 28, 2016 14:04 UTC (Sat) by raven667 (subscriber, #5198) [Link]

Although this pains me to say, my mistake. I took your reference to "one minute" to be more colloquial usage rather than a specific reference to the article, changing the discussion to one about how long a user should have to flounder about looking for appropriate contact information, rather than about how to present the information so that the user can file their report quickly and efficiently.