Quotes of the week

I called the manufacturer and they insisted that the device was designed in 2012, was no longer manufactured or supported, that they had no source code to give me and there would be no security fixes. The vendor wants me to pay for shipping back to them and reserves the right to deduct the cost of the original "free" shipping from the refund. Everything is awful, which is why I just ordered four more random bulbs to play with over the weekend.

Also, end-user documentation is best when it doesn't assume that the user has any prior knowledge. The point in time when I'm closest to perfect lack of knowledge about something is before I've built it. So, that's the best time to document it.