Some comments are just… beyond comment

Yes, because if you care about any success metric, then communication is the most important thing by far. Building something exceptional _alone_ never goes anywhere. I mean it can be fun and beautiful but that's all. If it's really exceptional _and_ re-usable, then it's sometimes rescued by other people who can work together. And then the "inventor" complains he was misunderstood. He was. Often it stays unused on the shelf. Everyone can admire it but that's all.

No maintainer is perfect, very far from it. But any widely distributed component is direct evidence that the maintainer has at least the most basic communication skills. If not, then either the maintainer or the component gets forked or replaced sooner or later. Simple as that. The same cannot be said about entitled users shouting on the Internet, there's just no evidence on their side.

> Do you think people at Google would maintain their calm demeanor if you had to keep everything running while dealing with that?

They would stay professional long enough for the problematic person to be demoted or transferred to another place better suited for them. If that does not happen or takes too long, then professional people try to find a another job in a proper workplace.