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Distribution quote of the week

[Posted September 21, 2016 by ris]

Debian's bug system is a tool we use to improve the distribution, not a user support channel. We should not retain bugs that do not help us achieve that. It would be great if it could also be a user support channel, but this is just unachievable for a volunteer-maintained distribution like Debian, and we should avoid creating the impression that we promise to do this.
-- Russ Allbery
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Distribution quote of the week - bug system is not for user support

Posted Sep 25, 2016 1:45 UTC (Sun) by giraffedata (guest, #1954) [Link]

What an excellent point to make.

And it should be used not only to adjust the attitude of users who expect service from Debian's volunteer bug fixers, but of bug fixers who expect service from users reporting bugs.


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