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I'd like to see "% days vulnerable to publicly-known vulnerabilities" as a smartphone statistic

I'd like to see "% days vulnerable to publicly-known vulnerabilities" as a smartphone statistic

Posted Jan 20, 2016 22:09 UTC (Wed) by Wol (subscriber, #4433)
In reply to: I'd like to see "% days vulnerable to publicly-known vulnerabilities" as a smartphone statistic by david.a.wheeler
Parent article: Dutch consumer group sues Samsung over Android updates (OSNews)

> Perhaps it's also time for a two-year minimum warranty for the US for consumers. It seems to be working in Europe.

That warranty isn't all it's cracked up to be, but yes it's useful. Most electronic devices in the UK have a 1-year no-quibble warranty. There is also an obligation to be "reasonably free of defects" but the manufacturer could turn round after 13 months and say "you've abused your device. The warranty is void". If you then cough up for an independent check and that says "it's a manufacturing fault", then the shop is liable for the repair and the cost of the test, but most people pay for an "extended warranty" rather than go through the hassle.

And I've had trouble claiming on the warranty. It wasn't that difficult, but I had to kick up a stink - the device was about four months old when it failed. Unfortunately, it had been sale stock as a discontinued item. So the shop refused to take it back for repair, and didn't want to replace it - they had an agreement with the manufacturer and the consumer - me - slipped through the crack. They were quite happy to refund it, but the equivalent item would have cost me £20 more to buy, and I objected. When I kicked up a fuss, a manager got involved and as soon as he saw my point of view - that they were refusing to honour a legal warranty - it got sorted no problem. But I shouldn't have had to kick up a fuss.

Cheers,
Wol


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