Seigo: on introducing new ideas to free software communities

For users who are ok with doing their own support, not for oem's like Asus who wants somebody to provide them with a ready made image and handle issues that arises. Why do you think they all went with custom made versions of xandros and linpus for the netbooks? They paid, and it was probably cheap. Why do you think Red Hat has paying customers when centos is free?