I'm currently using Ubuntu LTS, where half the time the sound is muted after suspend, and also mutes itself when you plug/unplug headphones. And then stays muted (even through further suspend/plug fiddling) untill you pull up pavucontrol (normal audio controls don't work for this), navigate to tab 3, scroll down to the output type it doesn't initially show you because the window is too small, and unmute it. (Plus adjust the volume from the insanely low default.)
Of course, everybody should know how to do that. Just as they should know how to to "sudo modprobe -r ath9k && sleep 5 & sudo modprobe ath9k nohwcrypt=1" to make the network card work with my home router, or to "rmmod iwl3945 && insmod iwl3945" every time the previous netbook's network card lost its marbles and hung because Starbucks has noisy wireless.
However, my point was more about "The gimp ain't replacing photoshop", and "Open/Libre office are really ugly". People will download and install the flash plugin en masse, or Adobe's PDF viewer, and once upon a time Netscape had 90% market share as a free download. Linux having less than 2% market share is a side issue: why haven't firefox and openoffice and the gimp and vlc swept the windows application space the same way? (When's the last time your day job gave you LibreOffice instead of Word, or Thunderbird instead of Excel?)
Most people don't complain about things they don't have the vocabulary for. And when they say "this tastes terrible" and the reply is "you don't know how to eat, just keep going and you'll learn to love it", they tend not to follow up.
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