That's right. Even QuickBooks is crap, it's a highly polished crap, but still crap. It's not configurable and its API is a PITA. It's also unreliable and slow.
A good accounting system should provide:
1) Way to construct custom forms and easily link them to entries in the accounting system.
2) A _temporal_ database for entries. I.e. it should be possible to do things like: "how had our accounts looked at 3:00PM June 11, 2011?", taking into account backdated documents and corrections.
3) A set of standard forms (which is actually the easiest part) with a way to construct new ones.
4) Easy way to integrate with logistics and warehouse management.
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