Crashes do tell us a story about how many users are using it and find it good and find it important enough to report bugs ...
Really, KDE4 was very flaky as well, and the background of that was a (very) botched transition to something 'radically new'.
The thing is, don't do 'radically new' if you don't know how to do it in a high quality way.
'radically new' and 'flaky' is the worst possible combination.
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