Gould: Oracle to Red Hat: It's Not Your Father's Linux Market Anymore

Your post nicely explains why Red Hat are good at what they do. They have a lot of guys that know their shit on the payroll. And these are essentially the guys eventually providing support. They beat the shit out of most proprietary support.

Which reminds me of a case of a proprietary software I had to support, which was segfaulting on bad data. Three months into giving dumps to the bunch of idiots their support people were, they changed the team, only to tell me that segfaults were being caused by "load" - the exact same explanation the first lot tried in the beginning.

No self respecting Red Hat engineer would ever try nonsense like this, given their public profile in the community.

This is something Jeff probably cannot comprehend.