Nice article and interesting discussion. Two minor notes, if I may:
I am not a "SLES manager", but the Director of Product Management over here (though indeed I used to be SLES project manager in a previous life). My team and me are responsible for SUSE Linux Enterprise, Appliances, and last but not least openSUSE. Which makes this a heck of an interesting job. ;-)
The lifecycle document for SUSE Linux Enterprise actually is at http://support.novell.com/lifecycle/linux.html and is a bit different. I'll see whether we can make this easier to locate on the website.
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