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Development issues part 2: Bug tracking

Development issues part 2: Bug tracking

Posted Jan 11, 2008 21:48 UTC (Fri) by iabervon (subscriber, #722)
In reply to: Development issues part 2: Bug tracking by giraffedata
Parent article: Development issues part 2: Bug tracking

Well, another issue is how you deal with things that are fixed. Until everybody is using a
version of the software which has an appropriate error message, which is effectively never,
there will be people who get the old behavior and can't find out from the software that a
newer version is available and fixed their issue.

And, of course, fixing the user documentation doesn't help, because users never read
documentation until something goes wrong, at which point they're faced with the choice of
whether to go to the documentation or to the bug tracker, and they don't necessarily do the
right one. Ideally, there should be some common troubleshooting starting point where the
answer can be: read this section of the manual; or use a version newer than X; or wait for the
next release; or add your account of the issue to this bug; or make a new bug with this

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