a bug tracker is no use if the bugs don't get fixed.
I do, as a user, find it to be quite useful in that case. Assuming the bug tracker has decent search capability, it tells me not to waste time reporting a bug that has already been reported.
Furthermore, in projects where most bugs don't get fixed, it saves me the time of reporting even a new bug. When I want to report a bug in a project with which I'm not familiar, I always first look at a recent sampling of bug reports (whether in a mailing list or formal tracker) to get a feel for whether the project actually fixes bugs or not, and if not, I don't waste my time.
Not fixing bugs can be as simple as ignoring the reports, but it can also be making excuses -- closing the issue with "it's fine the way it is."
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