Quid pro quo ignores market reality

Posted May 11, 2007 20:28 UTC (Fri) by hazelsct (guest, #3659)
In reply to: Quid pro quo ignores market reality by man_ls
Parent article: A think tank's view of free software

You're right, I didn't answer your question, sorry. We wouldn't consider a one-man Windows support shop either, for the same reason. In case I wasn't clear, that reason is: there's no redundancy in case something happens to the one man. Whether that's retiring to Jamaica, or getting hit by a bus, or having to spend a week taking care of a sick relative, any of these things which took this person away would present a major problem for us if something went wrong.

Our clients don't depend on us in the same mission-critical day-to-day manner, so there's no valid comparison there.

And I agree that there's a real opportunity here...

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Quid pro quo ignores market reality

Posted May 12, 2007 0:43 UTC (Sat) by man_ls (guest, #15091) [Link]

Thanks for clarifying that. I have long thought about setting up a support shop for Linux machines, as I'm sure other LWN readers have; in fact it is only by chance that I did not do it three years ago, but the possibility is always there. Knowing the conditions of "our" future customer base is always valuable, so it was not an idle question.

Maybe a federation or cooperative would be a better model for one-man operations; probably a middle-sized company would inspire more confidence into customers.