Google has also made is simpler to submit a bug report. Stein says, "Today a user is typically faced with a crazy set of drop-downs and fields covering everything from priority, to software components, to the target milestones." Stein asks the logical question: "How is the user supposed to know any of this? They just wanted to use that screaming mp3 server, and have no idea whether the affected component is Foo or Bar."
Now that sounds like an improvement! In my last company, I rejected exposing our Bugzilla to the public for this very reason. Instead, we just accepted e-mail with bug reports and our engineers created the appropriate Bugzilla entries.
I know I have avoided submitting bug reports for simple things because of the pain of having to figure out the details of the report. Sure, it's a "bad thing", but I'm lazy and have other things to do with my life other than figure out whether "priority" or "severity" means it's a minor issue. :)
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