Questions for deployments of GNOME [LWN.net]

Questions for deployments of GNOME

Posted Jun 12, 2006 11:19 UTC (Mon) by nix (subscriber, #2304)
In reply to: Questions for deployments of GNOME by sbergman27
Parent article: Questions for deployments of GNOME

Yes, I've heard this sort of tale before (I'm glad I've never had to support this sort of thing).

I wonder *why* some users go into a panic of delete-delete-delete upon the least confusion?

(Emacs at least provides keyboard-escape-quit on ESC ESC ESC so that if you get panicky you can get back into a sane state; the equivalent of some of these task-bar-deletion things would have keyboard-escape-quit delete the contents of your home directory. ;) )

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Questions for deployments of GNOME

Posted Jun 12, 2006 16:52 UTC (Mon) by sbergman27 (guest, #10767) [Link]

Well, it's not quite so bad as I described. I try to make a bit of a game of it and take the 500 word support requests with a bit of humor.

Ironically, the less "computer savvy" users tend to have shorter, and more to the point, support requests. I can get their problems taken care of more quickly.

It's the users that fancy themselves as power users that send the 500 word ones stating the same thing over and over in different ways. They want to make it perfectly clear to me that they know what they are doing. When I call to actually support them, it takes somewhat longer, depending upon how long it actually takes me to get a word in edgewise after they start trying to "help" me.

-Steve