PHB syndrome kicks in; their Dell laptop is an Intel Centrino laptop, which implies that Intel makes most of the hardware in it. Everyone knows that hardware is much more important than software, since it's so easy to copy software, yet very hard to copy hardware. Therefore, only device drivers matter, since the rest of the kernel doesn't do anything with the hardware.
You and I know that this is a completely wrong assessment of the situation, but it's how PHBs are prone to thinking.
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