Mail

Posted Jan 15, 2026 15:26 UTC (Thu) by dskoll (subscriber, #1630)
Parent article: A note for MXroute users

Their "Contact Us" link is for customers only, which is a giant WTF.

Perhaps a physical letter mailed to their address? At least that's given on the bottom of their web site.

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Mail

Posted Jan 15, 2026 17:54 UTC (Thu) by davecb (subscriber, #1574) [Link] (7 responses)

I definitely suggest you address it to the COO.
Or maybe in-house counsel. My hair stood straight up one time when I got a snail-mail letter forwarded by counsel (:-))

Mail

Posted Jan 15, 2026 21:19 UTC (Thu) by rgmoore (✭ supporter ✭, #75) [Link] (6 responses)

A registered letter from your counsel might get their attention.

Mail

Posted Jan 15, 2026 21:22 UTC (Thu) by daroc (editor, #160859) [Link] (5 responses)

MXroute has already corrected the issue, and those of our subscribers who use their services should have received the re-sent weekly edition emails. So such drastic measures weren't needed in this case.

Mail

Posted Jan 15, 2026 21:29 UTC (Thu) by mxroute (✭ supporter ✭, #181883) [Link] (4 responses)

I noticed you resending them, so I also made a donation to compensate for your time.

Mail

Posted Jan 15, 2026 23:41 UTC (Thu) by daroc (editor, #160859) [Link]

Oh, much appreciated! Thank you, and I hope you enjoy our articles.

All's well that ends well

Posted Jan 16, 2026 2:11 UTC (Fri) by dskoll (subscriber, #1630) [Link] (2 responses)

This is a perfect example of why we need diversity in the mail hosting business and shouldn't let it be concentrated among a few big players like GOOG and MSFT.

Could you imagine either of those two giants taking the time out to correct the problem LWN was having? I don't think so. We need alternatives like MXroute and others to keep the big players honest (or at least not too dishonest.)

All's well that ends well

Posted Jan 16, 2026 8:30 UTC (Fri) by taladar (subscriber, #68407) [Link]

In my experience it is mostly the hosts that all use one of those third party IP or domain reputation services that are an issue. That entire field seems full of companies not really interested in resolving false positives.

All's well that ends well

Posted Jan 22, 2026 0:14 UTC (Thu) by jelly (subscriber, #31828) [Link]

No need to imagine. As a mail admin of a tiny ISP: Microsoft does have reasonably easy to find contacts and they do sometimes reply, sometimes the issue goes away without an explicit response. Google does not.