...while the RHEL Basic Edition offers a 30-day installation and basic configuration support, SLES 9 comes with one year of installation support (a rather dubious value given that most users won't take a year to install their newly acquired operating system).
Actually, it's not all that uncommon for installations to lag significantly behind the acquisition process. Think about doing a contract project, where the actual deployment date may not be predictable, but you need to be ready. Or just typical project delays and priority changes. For this kind of environment, the difference might be worth something.
More realistically, the choice of RHEL vs. SLES is going to be based on what the people doing the work are used to...
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