Where are the Linux laptops?
Posted Feb 14, 2004 1:26 UTC (Sat) by NerfRadar
In reply to: Where are the Linux laptops?
Parent article: Where are the Linux laptops?
I wouldn't recommend QLI Linux, and neither would the Better Business Bureau.
In September, 2003, the power regulator on my QLI Emperor Laptop went
belly-up. I emailed QLI and they recommended that I send it to them for
a repair estimate. On September 20th I did. I haven't seen the laptop
since. It's now February, 2004.
At the end of September I wrote in to ask if they'd received the laptop,
and they replied "your system is being evaluated, and we should have a repair
estimate in the next 5-7 days." Three weeks later I wrote to ask about
the estimate and was told "give us a day or two and with all luck we will
have your estimate, and possibly even the parts needed."
Ten days after that (now we're at the end of October), they respond to my
increasingly worried email: "The best info we've been able to gather on that
unit so far is 'No Problem Found'... We will keep you posted as soon as we
This is starting to look bad. Over a month after receiving my laptop,
they've gone from saying they're on the verge of having the parts needed
to repair it to saying that they haven't found any problem. I call QLI
and talk to a representative there who tells me that the motherboard will
have to be replaced because the power regulator is part of the motherboard
and can't be replaced separately. I ask them to send me a repair estimate
for the motherboard replacement.
On November 11th, they finally send me an estimate: "The repair estimate is
$475.00 to completely fix the system, as there is a motherboard/power
connector problem." I decide to go ahead with the repairs and I PayPal
the $475 to QLI the same day. I ask QLI: "Do you have any estimate for when
the repairs will be complete?"
The response: "We ask, and get back to you later today or tomorrow. Our
rough guess would be about a week."
They did not get back to me "later today or tomorrow" so on November 28th
I asked again: "Do you have an estimate as to when the repair work will be
done and I'll have my laptop back?"
On December 2nd they replied "Your system is at the manufacturers facility in
China/Hong Kong. We have been charged for the replacement part, however that
is their standard policy for any out of warranty service. We can drop a note
to them and see how things are progressing.... As we are updated, we will
pass information along to you."
I thanked them for the update, and waited until January before emailing again
to ask if there was any change in status. My January 5th letter wasn't
answered. Ditto January 16th, January 20th and January 23rd. I called the
QLI toll-free number - it was down (and was still down a month later when I
So I sleuthed around and found the owner's cell and home phone numbers and
left messages for him there. That finally got a response: "We had to put in
another call to the manufacturer. The word we have is the power board is not
the cause of the problem, and they are now claiming it is the motherboard.
We are waiting for a price estimate, and there is currently an amount on
deposit, as you were charged a deposit fee from our records. The
manufacturer was shut down for the chinese new year, we've just been getting
caught up from the holiday rush, please excuse the delay."
Naturally, I was flabbergasted, and wrote back explaining that the $475
was not a deposit, that the motherboard had always been the problem, and
that they'd had my laptop more than long enough to fix it and return it to
me. It's mid-February. My laptop has been missing for almost five months
now. I've put in a complaint to the Better Business Bureau (and that's
when I found out I wasn't the first one).
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