He is the perfect example of what happens when you look at IT strategically.
His higher initial investment (planning, implementation) and a little employee training greatly reduces his direct (licensing) and indirect (downtime, being beholden to 3rd party vendors, able to customize precisely, etc ) operational costs and overhead going forward.
Granted, it's a lot easier when you're starting from scratch since there's no inertia to overcome.
But as an example -- My employer uses MS Office. Unfortunately, there are *three* different versions of it in use. Perversely, by my using LibreOffice on Linux, I actually have better interoperability.