I made an account here just to say that I'm deeply disappointed by this LWN post!
Really, this is some shitty sensationalist reporting. Jake, have you bothered to read and digest Frederico's article you would have not just copied the quote out of context.
If you had read and understood Frederico's post you might have thought to include the conclusion that Frederico made at the END of the post:
"It's not that you should completely ignore complainers. It's just that you should run a very, very low pass filter over what they say, and try to pick up the real root cause of their gripes. Maybe there is something that you can fix technically. Maybe they have identified a systemic problem intuitively but they don't have enough knowledge to really be able to verbalize it.
Haters gonna hate and spew shit, but remember that poop can be excellent fertilizer."
Also, the irony of this is just too perfect. Frederico takes time to comment against the latest "yellow journalism": he writes:
"And then there's yellow journalism for tech. The hater bloggers with a job. Some of the things they do:
They pick up the latest flamewar, however minor, and make a big deal out of it.
They summarize blog posts and quote things with not enough context. "$last_name said, 'blah blah blah'" is the only content in their columns."
I can't fathom how much of an idiot you are Jake. So not only did you take the quote out of context, you completely missed the point of Frederico's article. I'll summarize for you in a few sentences, because you're obviously too much of an idiot to read and understand a simple blog post yourself:
Frederico is saying that there's a lot of harsh criticism of software, especially GNOME 3 both from sensationalist journalists and irate users. Developers often ignore such cruel criticism, in an attempt to stay productive and not give up on their goals. Still, the hurtful criticism often does point to issues which should be fixed in the software.