Left by Rawhide
Posted Jul 17, 2012 0:02 UTC (Tue) by rgmoore
In reply to: Left by Rawhide
Parent article: Left by Rawhide
Users and test cases are different and provide different kinds of information. Test cases are great because they provide reliable, high quality information, but they're limited; nobody has enough resources to test every configuration their users are going to try out. User reports are messy, but they're documentation of real problems that your QA has to fix. The continued existence of user error reports is proof that the kind of disciplined testing represented by proper test cases and debugging procedures is inadequate. If it were enough, no problems would ever get through for users to find them.
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