The ColorHug adds a remote disable "feature"
Posted Jan 19, 2012 16:11 UTC (Thu) by farnz
In reply to: The ColorHug adds a remote disable "feature"
Parent article: The ColorHug adds a remote disable "feature"
The scam is fairly simple; The Consumer Protection (Distance Selling) Regulations 2000 say that the consumer has the right to cancel up to 7 days after they receive the goods. If they cancel, they must return the goods undamaged except in as far as damage is needed to inspect the goods. So, the scumbag tells the supplier that the goods have not arrived yet, and that they're cancelling the contract. The supplier must refund - they have no other legal options.
The courts aren't a deterrent to such a scumbag; they simply state that they're exercising their rights under regulation 10 of the DSRs, and that the goods have not yet arrived. This is a civil matter, so the supplier now has to demonstrate, on the balance of probabilities, that the scumbag is lying.
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