Sorry, but this is not so straightforward
Posted Nov 7, 2011 18:22 UTC (Mon) by pboddie
In reply to: Sorry, but this is not so straightforward
Parent article: Rawhide gets GNOME Shell for all display types
Surveys with checkboxes are just a way to show that you do something. I've participated in the usability studies and the rule #1 is: never trust the user.
Saying things like this just gives people the wrong idea: "This guy on LWN said that you can't trust the user, so shut up, users!". In fact, you can and should trust the user when they tell you they can't do something, but you can't rely on them to accurately report what went wrong.
Again, when people give you qualitative feedback of a reasonable quality, it is frequently of far higher value than, "How easy did you find it to launch Firefox? (1 = very hard, 4 = very easy)" And even people's "wrong" descriptions of their experiences are enlightening to anyone willing to listen. Telling users that they "don't get the conceptual metaphor" or whatever conveniently avoids the issue of why they didn't "get" it.
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