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The Great Expiration

The September 26, 2002 LWN Weekly Edition was the beginning of a major change for this publication. Therein, we said:

We will now try to transition LWN into a subscription-based publication, supported by the readers that benefit from it. If LWN is valuable enough to its readers to earn that support, we will continue to produce it - and try to make it better. If not, well, then we will search for some other way to use our skills in the free software community.

At the time, we concluded that we needed about 4000 subscribers to begin to see LWN as a stable enterprise. We're still a bit short of that - there's just under 3000 individual subscribers, currently - but we're still here. Things seem to be headed in the right direction.

Much depends on what happens in the next month or so, however. Many of you went for one-year subscriptions when they first became available. That money has sustained us over the last year, and we are more than grateful for that. But those subscriptions are now about to expire. Over the next month or so, almost one third of our subscriptions will come to an end. If the renewal rate is high enough, we should get a cash infusion that will prove most helpful in taking LWN to the next level, and we can continue our march toward 4000 subscribers (and beyond). If it's not, well...

We're optimistic. We came out of the "mini expiration" last spring (when the first set of six-month subscriptions ran out) with as many subscribers as we had going in. With luck, the same will hold true this time.

Please note that, if you signed up for an automatic monthly subscription, you, too, will have to renew it. Some businesses, once they get your credit card, feel entitled to keep charging to it until you show up on the premises with a baseball bat and make them stop. We've never felt we had that right, so automatic subscriptions include a maximum number of authorized charges. That maximum was capped at twelve months (we've since raised it to 24), and will be running out for those of you who subscribed a year ago. Many of you will have already received the "last charge" message we send when the authorized payments run out. Renewing is just a matter of going to the My Account page and enabling more charges.

The rest of you will not get mail from us until your subscription actually ends and the grace period begins.

Many of you, however, will not get mail from us at all. We have never made any attempt to force people to give us a real email address when they set up an account; if you really don't want us to have it, we can live with that. But, if we do not have your email address, we cannot communicate with you regarding subscription expiration. Some of you may also lose our email because your mailboxes are full of SoBig output; we also simply do not have the time to be feeding cookies to challenge/response systems. If any of the above situations apply to you, please keep an eye out for the "renew your subscription" link that will show up in the left column. Or just head over the the "My Account" page and top up your subscription ahead of time.

Finally, please note that we will soon stop offering automatic monthly subscriptions at the "starving hacker" level. When we make credit card charges that small, the processing fees eat up a substantial amount of the money we get. Honestly, we'd rather that subscriber money (your money!) went to us, rather than credit card processing companies. The "starving hacker" level will continue to exist, but subscriptions will need to be prepaid at least three months at a time. Existing monthly subscriptions at that level will not be affected as long as they are maintained.

Once again, please accept our thanks for supporting LWN so strongly over the last year. We will continue to try to show our appreciation by making LWN the best resource that it can be.


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The Great Expiration

Posted Aug 28, 2003 1:53 UTC (Thu) by bferrell (subscriber, #624) [Link]

I've been wondering how to renew... And I will as soon as I can get to the subscribe page. It seems to be busted right now :(

Subscribe page

Posted Aug 28, 2003 2:39 UTC (Thu) by corbet (editor, #1) [Link]

Busted how? I can't make it break. A lot of that code has changed recently, so I'm prepared to believe there's a problem, but I can't reproduce it.

Subscribe page

Posted Aug 28, 2003 12:01 UTC (Thu) by utoddl (subscriber, #1232) [Link]

Well, when I click on "My Account" then on "'click here' to adjust your subscription", it just spins and spins and spins... The rest of the site seems responsive.

I'll send you more money as soon as I can. KUTGW

Subscribe page

Posted Aug 28, 2003 12:31 UTC (Thu) by p9ing (guest, #1561) [Link]

Yup, same here. http://lwn.net/subscribe does not resolve.

Subscribe page

Posted Aug 28, 2003 12:38 UTC (Thu) by corbet (editor, #1) [Link]

Wow, I still cannot reproduce this.

The subscription pages require https; you are using a browser that can do SSL, right?

Subscribe page

Posted Aug 28, 2003 13:07 UTC (Thu) by xanni (subscriber, #361) [Link]

There appears to be a serious problem with your DNS. It is not resolving reliably, perhaps because two of your nameservers (dns1 and dns2.tucows.com) are lame servers - they are not authoritative for the lwn.net domain. Your nameserver should be serving NS records for vena and dns2.lwn.net to match the delegation! Furthermore, vena.lwn.net appears to be down, so the only possible way to resolve lwn.net is using dns2.lwn.net which is not even listed as a nameserver by your own nameserver!

Hope that helps,
Andrew Pam

Subscribe page

Posted Aug 28, 2003 13:29 UTC (Thu) by corbet (editor, #1) [Link]

Our main mail and DNS server dropped off the net last night, yes. I'm off to fix it shortly. The Tucows servers shouldn't figure into things at all anymore, I'll have to look into that one...

Subscribe page

Posted Aug 28, 2003 13:38 UTC (Thu) by xanni (subscriber, #361) [Link]

Resolving has been very intermittent since vena went down, as can be expected with a wrongly configured zone. There will be long periods of minutes at a time when nothing in the lwn.net zone can be resolved (since no valid nameservers can be contacted). This happens because every time there is a successful lookup of the lwn.net nameservers at the GTLD nameservers, the nameservers listed in your zonefile override the delegated nameservers and your domain once again becomes unresolvable until it times out and a fresh copy is fetched from the GTLD nameservers, putting extra load on them.

I'm running Bernstein's "dnscache", so I've done this:

echo 66.216.68.48 > /service/dnscache/root/servers/lwn.net

This forces my resolver to always contact your one working nameserver, but is of course only a temporary workaround - not everyone will know to do this!

Here's a useful tool that will help you check that your DNS is correctly configured:

http://www.zonecut.net/dns/

Hope that helps,
Andrew Pam

Subscribe page

Posted Aug 28, 2003 19:39 UTC (Thu) by a_hippie (guest, #34) [Link]

Ah! I wondered what was going on with LWN . . . It was so s l o w, it
reminded me of that other linux news site :)

Wishing you well.

Subscribe page

Posted Aug 28, 2003 13:37 UTC (Thu) by utidjian (guest, #444) [Link]

Yep... same here. I get a pop-up in Mozilla saying something like "lwn.net could not be found" when I click on the "Click here to adjust your subscription."
(http://lwn.net/subscribe/) under "Subscription information" from the http://lwn.net/MyAccount/ page.

When it is fixed I will re-up my account... seems to be due October 10 2003.

-DU-...etc...

Muchos gracias

Posted Aug 28, 2003 3:22 UTC (Thu) by bignose (subscriber, #40) [Link]

It seems to be subscription time. I've just subscribed to my favourite community radio station for another year, and today extended my LWN subscription to another 12 monthly payments.

I begrudge neither of them, and neither do I consider it an altruistic act to subscribe -- it's a solid investment. Especially without having a job at the moment, the days go by easier with useful community resources like these around. I'd miss them if they weren't there, so I'll contribute to keeping them around.

Thanks to LWN and all who sail on her!

The Great Expiration - 23 months max?

Posted Aug 28, 2003 9:21 UTC (Thu) by lacostej (guest, #2760) [Link]

It seems like one cannot renew for more than 23 months. Your article mentions 24. I am about to renew, and the dollar is low :) so I had rather take 24 months now!

Is there a problem or is 23 months the real limit?

The Great Expiration

Posted Aug 28, 2003 11:20 UTC (Thu) by ekj (guest, #1524) [Link]

Lwn is cute. Lwn is one of VERY few corporations I've dealt with where I've actually had to say: "But I'd *like* to give you money. Please let me !"

I applaud the decision of the Lwn-staff to err on the side of caution, people will be pissed if their cards are charged when they don't expect it.

That said, I don't think you guys need to worry quite so much. The great majority of us knows EXACTLY what we're doing when we send you guys money. Yes I know you migth not be around two years from now. No, I wouldn't consider my money "wasted" if that where to happen. Infact, I'd not consider my money "wasted" even if you guys where to throw a hell of a party and spend it all. There's no doubt you've deserved it.

As long as you continue to deliver, I will continue to pay. Infact I hope to get a job around christmas when I graduate and be able to upgrade from my current Starving Hacker status.

The Great Expiration

Posted Aug 28, 2003 13:44 UTC (Thu) by lutchann (subscriber, #8872) [Link]

That said, I don't think you guys need to worry quite so much.

Agreed. You guys bend over backwards to make sure you don't offend us or overstep your self-inflicted bounds of etiquette, but you're risking losing subscriptions to pure laziness. I'd be pleased to see a "perpetual" subscription option just so I don't have to worry about remembering to resubscribe. (My last renewal notice came when I was without easy Internet access; I could have easily forgotten to renew for a month.)

Keep up the good work! We love you guys! :-)

Quarterly Automatic Payments?

Posted Aug 28, 2003 12:49 UTC (Thu) by gleef (guest, #1004) [Link]

You mention that "Starving Hacker" monthly payment subscriptions have to go away due to Credit Card processing fee issues. I'm not at that level, so I'm not directly affected, but here's another idea to minimize those processing fees: Quarterly Payment subscriptions.

I like the convenience of automatic payments, and the fact that the payment level is low makes it easy to work into my budget. However, I would be just as happy making three times the payment at one third the frequency, and I suspect others might be as well. I would also be happy knowing more of my money were actually going to LWN, and less going to MasterCard and the various financial middlemen.

I know your system already supports a dizzying array of options, but if it would help you to support this one additional option, it could be a good thing. Quarterly Payments could make automatic payment subscriptions more efficient.

Quarterly Automatic Payments?

Posted Aug 28, 2003 13:28 UTC (Thu) by corbet (editor, #1) [Link]

It has crossed our mind; I may add the option at some point. One more thing for the list of things to do with the site code...

Thanks.

Quarterly Automatic Payments?

Posted Aug 28, 2003 14:11 UTC (Thu) by utoddl (subscriber, #1232) [Link]

Speaking of which, wink wink nudge nudge.... Perhaps if you opened the source some of us might be able to help with new back- and front end features. (I may have mentioned this before.)

Quarterly Automatic Payments?

Posted Aug 28, 2003 16:30 UTC (Thu) by busterb (subscriber, #560) [Link]

Yes. I have been looking for a good example of a large Quixote application, and LWN is the largest that I know of.

Opening the source

Posted Aug 28, 2003 16:34 UTC (Thu) by corbet (editor, #1) [Link]

We'll get there, honest. There are things I wanted to do to the code before letting it loose, and those things are just about done. It's mostly a matter of one last audit and pulling together enough time to manage a software project.

Quarterly Automatic Payments?

Posted Aug 28, 2003 18:32 UTC (Thu) by tjc (subscriber, #137) [Link]

I like the convenience of automatic payments, and the fact that the payment level is low makes it easy to work into my budget. However, I would be just as happy making three times the payment at one third the frequency, and I suspect others might be as well.

If you renew for 10 months there's a 10% discount, so it works out to $45, which is still pretty low.

The Great Expiration

Posted Aug 28, 2003 13:48 UTC (Thu) by lutchann (subscriber, #8872) [Link]

One more thing... If your renewal notices and other auto-generated messages were PGP-signed, it would pass through spam/virus filters more easily. Just a thought...

Avoiding the Next Great Expiration

Posted Aug 28, 2003 14:26 UTC (Thu) by cdamian (subscriber, #1271) [Link]

If people don't subscribe now for exactly another 12 months, but for random amount of months more the problem will go away slowly and we won't have it again next year.

just a thought :-)

Why avoid the Next Great Expiration?

Posted Aug 28, 2003 17:51 UTC (Thu) by GreyWizard (guest, #1026) [Link]

As long as most subscriptions run out around this time every year, this is the perfect time to schedule an annual subscription drive. A week or two of front page articles reminding people that it's time to renew and discussing the current State of the LWN might be a good thing.

Why avoid the Next Great Expiration?

Posted Aug 28, 2003 23:21 UTC (Thu) by daniel (subscriber, #3181) [Link]

As long as most subscriptions run out around this time every year, this is the perfect time to schedule an annual subscription drive. A week or two of front page articles reminding people that it's time to renew and discussing the current State of the LWN might be a good thing.

Seconded. Personally, I don't mind the subscription nags at all. I suggest adding a "Subscribe" section, immediately following the "Announcements" section. Seeing it there would actually make me feel better.

Why avoid the Next Great Expiration?

Posted Sep 4, 2003 15:41 UTC (Thu) by Baylink (subscriber, #755) [Link]

Hey, c'mon... it's already NPR pledge drive week.

Two at the same time? :-)

Merchandise!

Posted Aug 28, 2003 15:10 UTC (Thu) by vmlinuz (guest, #24) [Link]

(It's where the real money from the movie is made)

I e-mailed about this a few weeks ago, and I completely understand you don't want to get into the international t-shirt mail order business, but... I want an LWN t-shirt!

Wouldn't it be possible to use something like www.cafepress.com to get your logo out there? It would fill 3 purposes: making readers happy, free advertising, and make a bit of money. Okay, not a lot of money, but hey - cash is cash, right?

Come on - you know you want to :-)

Merchandise!

Posted Aug 28, 2003 15:17 UTC (Thu) by corbet (editor, #1) [Link]

We would like to, yes. It's just a matter of somebody finding the time to make it all happen. It's on the list...

The Great Expiration

Posted Aug 28, 2003 15:14 UTC (Thu) by mmealman (guest, #9223) [Link]

My account doesn't expire until Jan 2004, but I renewed for another 12 months anyway. LWN continues to be one of my most useful sources of Linux/programming news and has gotten me looking forward to Thursday mornings as my "news morning".

Worth Every Penny

Posted Aug 28, 2003 18:42 UTC (Thu) by yanfali (subscriber, #2949) [Link]

After I got my notice I signed up again for a whole year up front. You provide an invaluable service to the community. Here's to another year of great Linux news, information and opinions.

LWN is solid, expect more subscribers

Posted Aug 28, 2003 20:11 UTC (Thu) by hensema (guest, #980) [Link]

A year ago I started with a starving hacker subscription with monthly payments. However, I'm confident that lwn.net will be the best linux newssite for the time to come, so I've upgraded to a normal subscription with yearly payments (about the latter I'm not sure, since I experienced some problems with the webinterface -- I'l recheck).

I guess I won't be the only one. Keep up the good work!

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