> So instead of having a call center filled with people who have a loaded cost of $15/hour, and
> answer questions in an average of 5 minutes, you need a call center filled with people costing
> $75/hour, and who take an hour to answer calls. You do the math on how much a subscription to
> such a service would cost.
Huh? $75/hour? I'm paid way less than that. Our customers do pay $100 and up per hour. /me should look for a better free software job.
Posted Mar 8, 2011 20:48 UTC (Tue) by jwarnica (subscriber, #27492)
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I said "Costing $75/hour" not "getting paid $75/hour". There is a big difference. Maybe $75 is high. Whatever the number, someone who has actual skills is going to be far more expensive than someone who knows how to read a script.