> So instead of having a call center filled with people who have a loaded cost of $15/hour, and
> answer questions in an average of 5 minutes, you need a call center filled with people costing
> $75/hour, and who take an hour to answer calls. You do the math on how much a subscription to
> such a service would cost.
Huh? $75/hour? I'm paid way less than that. Our customers do pay $100 and up per hour. /me should look for a better free software job.