> If you are in any sort of small business, your word processor is the least of your worries.
That's simply wrong. I've worked with small law offices in the past. The word processor is their tool to communicate with other lawyers and the government -- the very essence of their business. It inspires fierce loyalties and deep knowledge of bugs and workarounds. No other tool even comes close.
Excel handles any domain-specific stuff since the amount of data is typically tiny and, for better or for worse, everyone understands how to use a spreadsheet as a database.