HTML does not support indexes, a very useful feature of the info document format. I find most PDF viewers cumbersome for screen browsing; not every surprising since it is a *printer* format at the core.
I find it too bad that a not-so-good default user interface is rebuffing users before then even start to see the nice features of the format. The fix is to promote alternatives user interfaces, something I keep doing constantly (and which has already been done here).