So using this same logic.. you would applaud a company for continuing to tell customers everything is going swimmingly when it is in fact not? Hmm, that's interesting.
No comment or worse deliberately craft misinformation is better for a customer and a potential customer? If organizations don't talk about the problems and are doing their utmost to project a false facade how does anyone make accurate judgements as to confidence.
I think you and I have very different definitions of professionalism.