Goals of bug triage
Posted Mar 3, 2009 19:54 UTC (Tue) by man_ls
In reply to: Goals of bug triage
Parent article: Ubuntu now offering mainline kernel builds
But bug triaging is not, and should never be, a means to encourage participation of non-technical (OK, not clueless) people. There are blogs, meetings, fora and technology fairs where such people can contribute. Bug triaging is a most technical occupation.
As you probably know triaging originates in the medical profession, from when scarce resources can be devoted to treat huge masses of patients, either wounded in battle or victims of some epidemia. A medic first triages patients using three or four colors: green, yellow, red and black. You do not want to try to waste time resuscitating someone without a chance (black); and you do want to treat urgent patients (red) before stable ones (yellow), or even patients already cured (green). Now imagine if a well-meaning but ignorant volunteer was to do the triaging in order to save medical time. It would result in wasting time on unnecessary procedures and letting critical patients die. Somehow it would look a bit like Colin Watson's post, and that is not the proper way to contribute.
Just wishing that bugs will be fixed in Debian (and then patches will somehow get into Ubuntu) is not useful; bugs fixed in Debian do not necessarily percolate to Ubuntu. Just hoping that Ubuntu contributes something ("fixes and packages") back to Debian is not useful either. There has to be a willful dedication to contribute in a technically competent manner. A fanatic dedication to quality Control in Debian is precisely what sets it apart from other distributions, and Launchpad just seems to generate noise.
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