Goals of bug triage
Posted Mar 3, 2009 10:50 UTC (Tue) by DeletedUser32991
In reply to: Ubuntu now offering mainline kernel builds
Parent article: Ubuntu now offering mainline kernel builds
However, having people triage bugs does create a bond to Ubuntu. For better or worse, that is at least half of everything done in Ubuntu. People like Jono make sure that your hear about how great Ubuntu is at least once a week, and if you look at events like global bug jam, the largest item in the three point instructions is "make some noise", moving on to the success story, you again see that reporting on the bugs fixed is the least important part. And if you believe that the main competition in the creation of free software is about attention, that is a good strategy indeed. Since part of Canonical's revenue probably is off stuff based on Ubuntu, hiring people that can generate that much attention for Ubuntu may be one of their best investments for both Ubuntu and themselves, even more important than any single of the (excellent, at least those that I know) technical people. At the same time, syncing with Debian every six months ensures that in the long term the most annoying bugs are fixed whether or not bug triaging marks them as invalid too early. Of course, if everyone deployed that strategy, people would get spammed in "look at how great we are" everywhere, but in the current environment where people usually blog about technical things or rant about how they not like someone else's stuff, Ubuntu gets to look like an island of happiness.
Mind you, probably a good portion of the bug triage also results in the correct resolution.
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