1. The prev poster was implying that free software will get some sort of reputation because of things like KDE4. As if non-free software doesn't already have that reputation.
2. When I did customer support back in late 80s, the corporate policy was that if a customer for our product called too often and was belligerent to very carefully and politely introduce him to the competitor's product. Sometimes even with phone numbers for their sales department. The reasoning was that a troublesome customer is going to be troublesome for everybody...so he might as well be troublesome for your competition.