Ubuntu, security response, and community contributions

The size of Canonical's support organisation has nothing to do with its ability to support its
customers - it's reasonable for the support staffing to scale to the customer base.  A
UK-based Linux magazine rated Canonical's and RedHat's support as tied for first place in an
August 2007 publication.  While the plural of anecdote isn't data, it was certainly a nice
award to achieve.

(obDisclosure: I used to work as the Operations Manager for the Global Support and Services
department of Canonical, and started the commerical support department.  Forgive me if I feel
the need to defend it a bit.  *g*)