Posted May 15, 2008 15:56 UTC (Thu) by iabervon (subscriber, #722)
In reply to: Merging by rvfh
Parent article: Distributed bug tracking
For priority, I'm not particularly sure a single value even makes any sense. Surely, different
developers should see different priorities depending on whose opinions they care about. If a
bug only applies to one site, and that site has a Red Hat support contract, it's going to be a
high priority for any Red Hat employees, and for anyone who particularly wants to help Red
Hat, but a Novell engineer who's just looking for something to fix might not even have the
ability to get a candidate fix tested without going through a Red Hat contact. And if a single
bug is shared between multiple projects when it's unclear where the problem originates, each
project may have a different priority for it, depending on whether it's looking like it's in
that project or not. I think it's best to follow the git model of distribution with
centralization: the official database is only special in that lots of people happen to care
more about it. If people decide, temporarily or permanently, to care about some other
database, the transfer is seamless.
For severity, I think you really do want to have end users who hit the problem to be able to
say how bad it is for them, and revise this as they find workarounds and remove the failing
case from their workflows or are forced into the failing case more frequently. And the
severity from the point of view of people who might work on it should reflect some sort of
vote among the users.
Posted May 18, 2008 14:43 UTC (Sun) by oak (guest, #2786)
[Link]
> For severity, I think you really do want to have end users who hit the
problem to be able to say how bad it is for them
In the comment yes. Letting them to edit the fields is not going to work
though, if you want the severity to have any meaning. Users in general
think their problems to be blockers (for them) or at least critical and
don't read what the severity values are supposed to mean.
Besides, for users the bug reporting should be easy, not showing them the
extra fields makes the bug filing easier (Bugzilla may be a bit
intimidating for first timers).