Nokia on its relationship with the open source community

Truly. The problem is likely that their software development arm doesn't have much of anything
to do with their tech support.

But if it did (and they generally do work together in the small companies I like to work at)
anyone running Linux that calls tech support should just get a free pass to level 3 tech
support. That means you get to talk to an actual engineer.

There are relatively few Linux users, and of those, most do not call tech support. We tend to
solve problems ourselves whenever possible, so it is the best kind of tech support: we only
call with an actual problem, so we are effectively providing free-of-charge SQA service.

-- John.