Lenovo's business practices [LWN.net]

Lenovo's business practices

Posted Feb 21, 2008 4:51 UTC (Thu) by jaa (subscriber, #14170)
In reply to: No small task? by maks
Parent article: Lenovo Launches Linux Laptop and Leaves Lots of Questions (eWeek)

I tried the same here in Colorado (USA), and basically Lenovo said that I can return my OS
license, but to do so, I have to return the whole laptop and they are going to charge %15
restocking fee ($163) if I do so.

In my opinion, they were financially extorting me to accept the license terms which I found
unacceptable. The only way to proceed further would have been by litigation, which I haven't
done. 

Based on this experience, and the way Lenovo handled my case, I can not recommend them.

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Lenovo's business practices

Posted Feb 21, 2008 10:23 UTC (Thu) by maks (subscriber, #32426) [Link]

> I tried the same here in Colorado (USA), [..]

Sorry to hear that. Thinkpads are much fun to work on and Linux support is very decent (even
modem works nowadays). Refund procdure in Europe is best described here (german):
http://www.heise.de/open/news/foren/S-Lenovo-nimmt-Window...

The guy was saying that you have to insist and ring them several times until you reach a guy
capable of understanding the case. In my case it seems i was lucky as one telephon call to
support worked out.