No small task? [LWN.net]

No small task?

Posted Feb 20, 2008 11:06 UTC (Wed) by maks (subscriber, #32426)
In reply to: No small task? by mgb
Parent article: Lenovo Launches Linux Laptop and Leaves Lots of Questions (eWeek)

> Kudos to SLED for supporting the T61 out of the box, and for now making it 
> possible to avoid the Microsoft tax on Linux thinkpads.

Lenovo refunds you 30 euro if you certify not to use Windows and send them back the license
sticker. Very much straightforward. Just needs a support call to open the issue.

Just got mine back from an August X61s buy (I asked in late December for refund).

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Lenovo's business practices

Posted Feb 21, 2008 4:51 UTC (Thu) by jaa (subscriber, #14170) [Link]

I tried the same here in Colorado (USA), and basically Lenovo said that I can return my OS
license, but to do so, I have to return the whole laptop and they are going to charge %15
restocking fee ($163) if I do so.

In my opinion, they were financially extorting me to accept the license terms which I found
unacceptable. The only way to proceed further would have been by litigation, which I haven't
done. 

Based on this experience, and the way Lenovo handled my case, I can not recommend them.

Lenovo's business practices

Posted Feb 21, 2008 10:23 UTC (Thu) by maks (subscriber, #32426) [Link]

> I tried the same here in Colorado (USA), [..]

Sorry to hear that. Thinkpads are much fun to work on and Linux support is very decent (even
modem works nowadays). Refund procdure in Europe is best described here (german):
http://www.heise.de/open/news/foren/S-Lenovo-nimmt-Window...

The guy was saying that you have to insist and ring them several times until you reach a guy
capable of understanding the case. In my case it seems i was lucky as one telephon call to
support worked out.