A ten-year retrospective from LWN's other co-founder

> I also carefully noted for the future that telephone support work was definite going to be a
last resort for any future career moves.

Based on my own experience, it seems as though a person is born with a certain amount of
telephone support "in" them, and when it's gone... it's gone.

Mine's been gone a long time.  I used to be able to sit there for 20 minutes waiting for a
total stranger to find his floppy drive, and now I can't even help my own mother without
becoming irritated.  I guess this is why there is such high turnover in call centers.