Development issues part 2: Bug tracking
Posted Jan 11, 2008 17:14 UTC (Fri) by giraffedata
In reply to: Development issues part 2: Bug tracking
Parent article: Development issues part 2: Bug tracking
Furthermore, the user has to do
something different to find out that something is a common user error.
I think a bug tracking system (or, more generally, a bug handling process) is a horrible way to deal with common user errors. I'd rather see effort put into fixing the product design and/or user documentation than providing a way in the bug reporting process for a user to find out that what appears to be a bug really isn't.
For example, I've found that simply producing quality error messages goes a long way toward that.
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