RPM 5.0 released

RPM 5.0 released

Posted Jan 6, 2008 2:44 UTC (Sun) by gdt (subscriber, #6284)
In reply to: RPM 5.0 released by tzafrir
Parent article: RPM 5.0 released

Bugzilla contains bugs from non-paying customers. Paying customers, such as myself, also reported this bug and Jeff's response was no more useful.

Let's review: customers were paying top dollar for support (more per-item than to Sun or Cisco, and they support the hardware too), to a company which claimed that it was excellent at support, and this was a software project which the company created and presumably controlled. The onus for a fix was on Red Hat, and they failed to deliver in any timely fashion. And insulted their customers, and failed to take ownership of the issue, claiming nothing was wrong when there so obviously was.

The RPM database inconsistency is the low point of Red Hat's support efforts. That experience made sure we developed and maintain a contingency plan for migration to another Linux vendor. Our experience was pretty much directly responsible for moving our e-mail system from Red Hat Linux to Windows. It was difficult to argue that Linux was more reliable and Linux vendors more responsive than Microsoft under circumstances where this obviously was not so.

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That is about RedHat, not about JBJ.

The amazing thing is this was such a painful issue and yet nobody came up with a patch.
Including others that are more familiar with rpm.

And how do the two current rpm versions fare with respect to database inconsistency?

do i detect the smell of wet nappies ? ....

> Our experience was pretty much directly responsible for moving our e-mail system from Red
Hat Linux to Windows. 

Ouch, microsoft? cutting off your nose to spite your face, eh? 

Note that there are other vendors. We moved from redhat to suse/novell and have been very
happy with the results.

Wasn't Jeff fired from Red Hat exactly because of his attitude to bug 
reporters?