Let's look at the two issues seperately.
As far as I can tell, none of the distros have offered any official advice about how to deal
with this problem. That is a "we don't care" attitude. If the distros won't help, who will?
The minimum I would find acceptable is to advise users that there may be a problem, and
suggest possible things the user can do to mitigate.
If you can point me to anything like that, please do. I have not yet found any official (or
unofficial) step-by-step instructions for things to try. Vague advice like "use hdparm" or
"turn on laptop mode" don't count.
It would be even better if they could find a way to "fix" it in software.
The comment posted above was, in my opinion, hostile to users. Notably: "If your hard disk
dies within the warranty period, demand a replacement. If it doesn't, what are you worrying
about?" Other forum posts elsewhere have been even worse.
There *is* a problem. We as a community *need* to find a solution. As I said, that might just
be providing step-by-step instructions so each user can manually tweak their machine to their
own preferences. And letting folks know they need to do that to avoid losing their drives. We
don't even have that yet.