Problems switching to yearly??? [LWN.net]

Problems switching to yearly???

Posted Mar 6, 2003 16:26 UTC (Thu) by corbet (editor, #1)
In reply to: Problems switching to yearly??? by tmattox
Parent article: A subscription pricing change

"However, it appears that even though I just changed to a 12 month subscription, the My Account page still says I'm monthly."

You need to select the option to cancel the remaining monthly renewals. The system won't try to do one for a year (since you added 12 months), but it is still poised to do so thereafter.

"On another note, can we select to be automatically renewed? (With a warning e-mail that renewal is about to happen.)"

The only automatic renewal option is the monthly one. We would certainly get complaints of LWN.net turned up on peoples' statements a year later. I'm also amazed at how many of the monthly charges fail each time - some people, at least, seem to go through a lot of credit cards. I would not be surprised to see a failure rate of over 50% on "one year later" renewals. As much as we would like to have the authorization to snag more cash in a year, I think we have to rely on email nagging for that case.

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