Quid pro quo ignores market reality
Posted May 11, 2007 1:58 UTC (Fri) by hazelsct
In reply to: Quid pro quo
Parent article: A think tank's view of free software
So what you're saying is that a small business should not expect to get professional-level support in OSS. Which is why we are not getting any traction in the SMB sector. Like I said.
To answer your question, we already have a 100-strong company full of MCSEs doing business with our four-person shop, which sends techs out to our site on an hourly as-needed basis (installation, troubleshooting, etc.). And that four our TWO Windows users (one Mac, and me on Linux)! And there are multiple other businesses waiting in line behind them who could take our contract. They can set up a Windows server for us any time we say the word. But thanks in large part to me, we want(ed) to give Linux a try.
What a pathetic attitude. If this is how the community feels SMBs should be treated, then OSS will never get anywhere in this sector, while Microsoft continues to eat our lunch. And in the US at least, that's a very big sector to just walk away from.
to post comments)