A bad experience with RedHat and Novell
Posted May 10, 2007 9:06 UTC (Thu) by jschrod
In reply to: A bad experience with RedHat and Novell
Parent article: A think tank's view of free software
It's not only small companies.
In a recent problem at a Fortune 500 company (one of my customers), neither IBM nor Novell was able to solve the problem. The amount of effort they put in was ridiculous low, if I compare that to Solaris or AIX support. So we addressed Red Hat (we were willing to switch distributions), and got the answer that they don't have sufficient resources to handle our support requests. (We wanted the equivalent of a Sun Platinum Support contract.)
Thus, I agree with your sentiment: The level of support for Open Source is not in the same league as that for proprietary Unix systems. That's why we still have to use Unix(tm) for mission-critical servers, even though the majority of the rest can run Linux.
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