Offtopic globalisation rant

Offtopic globalisation rant

Posted Feb 23, 2007 14:45 UTC (Fri) by xoddam (subscriber, #2322)
In reply to: Especially in a "globalized" environment by AnswerGuy
Parent article: Doesn't the Social Web Realize that People Talk? (O'ReillyNet)

Talking to the friendly people in the Indian call centres which operate all the Australian telcos these days can be amusing. Today I had to correct a misspelling over and over -- the lady repeatedly heard my Aussie letter 'I' as an 'A'. 'I for India' overcame the problem and provoked laughter.

It does really irritate me, though, when personal names are faked to make foreign customers more 'comfortable' -- we're just not that insular anymore, no country is. I know and she knows that her name is not 'Kylie'! Lately I've met more Divitas and Bharats, which is pleasing, but some call centres persist in the lie.

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